FAQ

Do I pay a booking fee?

There is a reservation charge of £300 for all students which is payable when you reserve the room. The reservation charge is then deposited with a recognised UK government bond deposit protection scheme called mydeposits.co.uk. Please note it is a UK government legal requirement to register all deposits.

At the end of the tenancy, the deposit will be returned to the student after deduction of:

  • An administrative charge of £85.00 plus vat;
  • Any charges agreed for damage, breakages etc as outlined in the outgoing inventory check;
  • International bank transfer charges, where applicable;

Return of the bond can only be completed by bank transfer to a UK based bank. Where there is no alternative and an international bank transfer is required, there will be a charge of up to £45 deducted from the bond to cover any bank charges.

What are the payment terms for the rent?

For international Students:
The rent should be paid in full with cleared funds by 1st July.

Students with UK based guarantors:
For students with UK guarantors, payment is for each term in advance, as follows:

September Term: 40% of annual rent. Cleared funds by 1st August.
January Term: 40% of annual rent. Cleared funds by 1st January.
April Term: 20% of annual rent. Cleared funds by 1st April.

Students without UK based guarantors:
100% of annual rent. Cleared funds by 1st July.

What is the method of payment?

Payment is by Bank transfer with cleared funds to reach us by the dates stated above.

Cancellation

The reservation and allocation of rooms, and the payment of the reservation fee and all advance payments of rent received, are binding contracts between the landlord and tenant.

In the case of a cancellation of a reservation by a tenant, Castle Residential Properties Ltd operates a strict non-refund policy for any monies received from the tenant either as booking fees or as advance payments of rent, including those paid in advance of taking up the tenancy.

Do I need a UK based guarantor?

Yes, if you are paying by instalments.

Is the price inclusive of all bills?

Yes, we’ve tried to include as much as we can for your convenience. So the rental price includes all utilities, subject to a fair usage policy; Free High speed WiFi; TV licence for the communal areas; and we’ve also included Council Tax (provided that you sign a CT Exemption form when you arrive).

Can you provide me with bedding?

Yes. We’re happy to provide a handy Bedroom Pack including two pillows, sheet, a duvet & duvet cover and a towel.

These can be purchased from us by reserving those items you need prior to arrival.

Please contact: info@castleresidentialproperties.co.uk

Can you provide me with saucepans & other kitchen kit?

Yes. Although we do try to provide a few pots and pans, we know that student often prefer to have their own items. So we’re happy to provide a handy Kitchen Pack.

These can be purchased from us by reserving those items you need prior to arrival.

Please contact: info@castleresidentialproperties.co.uk

How is the accommodation arranged?

The accommodation is divided into three distinct self contained "Houses". Each has its own character and has different configurations of rooms. If you want to know what’s where, the rooms are arranged as follows:

Eisha House

Individual spacious rooms based over three floors with each floor having its own independent Kitchen / Lounge facilities. The accommodation comprises:

Ground Floor:
4 x Superior En suite
2 x Standard
Kitchen/ Lounge
Laundry

1st Floor:
4 x Superior En suite
1 x En suite
2 x Standard
Kitchen/ Lounge

2nd Floor:
4 x Superior En Suite
4 x En suite
2 x Kitchen

Lily House

Individual spacious rooms based over three floors. The accommodation comprises:

Ground Floor:
1 x Superior en suite
2 x Standard
Kitchen / Lounge

1st Floor:
2 x Superior en suite
2 x Standard

2nd Floor:
3 x En suite

Sophiya House - Apartments

Ideal for sharers and friends offering spacious 2 & 3 bedroom apartments, fully furnished and with each apartment having all modern bathroom, kitchen and lounge facilities.

Who do I contact if there’s a maintenance issue?

During working hours (Mon – Fri 9:00 am to 5:00 pm): Contact Liz Baker, the Office Manager on:
Office Tel: 01274 589170

Office Email: info@castleresidentialproperties.co.uk

OUT OF HOURS EMERGENCIES
1st Officer – Khurram:
Tel No: 07753331750
Email Address: khurram@castleresidentialproperties.co.uk

2nd Officer - Shakeel:
Tel No:07812525502
Email Address: shakeel@castleresidentialproperties.co.uk

What are the contact details for the Landlord’s office?

CASTLE RESIDENTIAL PROPERTIES
Office Address:
23 Otley Road
Shipley
West Yorkshire
BD17 7DH

Contact:
Liz Baker Office Manager

Office Tel:
01274 589170

Office Email:
info@castleresidentialproperties.co.uk

Where’s the nearest Hospital?

Bradford Royal Infirmary Hospital is less than 1.5 miles away.
Duckworth Ln, Bradford, West Yorkshire BD9 6RJ
Tel: 01274 542200

Where’s my local GP Surgery?

Frizinghall Medical Centre
274 Keighley Rd,
Bradford BD9 4LH
01274 495577

Where’s the nearest Pharmacy & Post Office?

Pharmacy + Post Office
Heaton Pharmacy
8 Highgate
Bradford, West Yorkshire BD9 4BB

Is there a local Taxi service?

Frizinghall Taxis
8 Lynthorne Rd Bradford BD9 4EZ
01274 544100

Heaton Private Hire
73 Carlisle Rd Bradford, West Yorkshire BD8 8BE
01274 499125

Where’s the closest Police station?

Lawcroft House Police Station
Lilycroft Road
Bradford

What are the numbers for the emergency Services?

Emergency telephone: 999
Non emergency: 101

Where’s the nearest Bus Stop?

Local bus Stop Address: Heaton (Bradford) – Emm Lane / Wilmer Road

Is the car park free?

Yes. There are 20 spaces free for use by residents.

Has the car park got CCTV and Lights??

Yes. At the front and the back.

Can I live with friends?

Yes, subject to availability. You can either choose to have rooms in the same House and on the same Floor (subject to availability). Or choose to take one of the 2 or 3 bedroom Apartments. Please request at time of booking.

Can I stay during the summer holidays?

Yes we’d love you to stay, but we’ll need to check that we have space, so it’s subject to availability. Please let us know when you’re reserving the room.

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